How to File an Unemployment
Insurance Claim
There are two ways to file an unemployment insurance (UI) claim
-- by telephone or in person.
File
by phone
Call the TeleClaim Center at 1-877-626-6800 if you are calling from
the following area codes:
351, 413, 508, 774, and 978.
Call the TeleClaim Center at 617-626-6800 if you are calling from
any other area code.
Hearing Impaired: TTY/TTD: 1-617-626-5666
DUA TeleClaim Center Hours
Monday and Tuesday, 8:00 am - 6:30 pm
Wednesday - Friday, 8:30 am - 4:30 pm.
NOTE: Shorter waiting times can be expected later in the week.
These hours are for telephone services only and do not apply to
Walk-In Centers.
Calling the TeleClaim Center makes it easy to:
- File a new claim for benefits
- Reopen an existing claim
- Be interviewed if there are issues that affect your eligibility
- Resolve problems with your claim
- Obtain up-to-date information on the status of your claim and
benefit payment check
When you call the Unemployment Insurance TeleClaim Center, you
will press a number on your telephone to choose services in English
or another language.
File
in person
If you choose to do so, you may file your claim in person at the
Walk-In Center.
U.I. Walk-In Center hours are Monday - Thursday, 8:30am - 4:00pm
and Friday, 9:30am - 4:00pm
At Walk-In Centers, you can:
- File a new claim for benefits
- Reopen an existing claim
- Be interviewed if there are issues that affect your eligibility
- Resolve problems with your claim
- Attend an orientation session
Information we'll need from you :
- Your Social Security Number
- The year you were born
- Your home address and telephone number
- Whether you have filed an unemployment insurance claim in Massachusetts
or in any other state during the past 12 months
- Your last day of employment
- The names and addresses of all of the employers you have worked
for during the 15 months prior to filing your claim and the dates
you worked for each of these employers. If you are reopening a
claim, be ready with the same information for the past 8 weeks
- The reason that you are no longer working or that your hours
have been reduced
- The names, dates of birth and social security numbers for any
dependent children, if you are going to apply for dependency allowance
- Your alien registration number if you are not a U.S. citizen
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